Job Summary:
Patient coordinators handle the clinic’s clerical responsibilities of patient care. They present themselves as professionals while carrying out these duties. A Patient Coordinator’s image and presentation to patients are a reflection both on the doctors and on our Practice. Through teamwork, patient coordinators keep the office flow moving in a smooth and efficient manner, while maintaining a positive, respectful, and caring attitude toward patients, doctors, and co-workers.
Essential Functions/Responsibilities:
All shall be performed according to OSHA, DEA, HIPAA, and COFS guidelines.
- Promptly greet all incoming patients and visitors
- Answer phones promptly, assist caller or take messages and relay to appropriate persons
- Schedule appointments
- Prepare and recover surgical patients. Place monitors and take and record vital signs
- Review patient registration information for accuracy and thoroughness
- Copy insurance card and drivers’ licenses, get signatures on consent, financial, and HIPAA forms, and set up charts
- Input patient demographics into the computer
- Collect estimated payments and co-pays from all patients at time of appointment
- Along with surgical assistants, keep Doctors informed of any schedule changes
- Evaluate charts for following day’s patients
- Daily close out credit card machine and balance payments; send to business office
- Inventory office supplies and reorder through the Practice Administrative Assistant according to supply order schedule
- Inform the Office Manager of any staff or patient issues, concerns, or conflicts
- Be proficient in the use of the Practice Management software system (Vision OMS)
Qualifications:
- High School diploma or equivalent (required)
- Excellent communication and organizational skills, level-headed, dependable, courteous, compassionate, multi-task capabilities, receptive to new ideas, ability to prioritize, self-motivator, good math and windows-based computer skills, problem solving abilities, and willing to take initiative
Note: This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of all responsibilities, skills, or qualifications associated with the role.